I have had mine for over 20 years, I've had to replace minimal things over the years but I have always gotten great customer support. They are very helpful and were willing to work with me for anything I needed. Even over the past 20 years my tent still looks great with little noticeable fading in color, with no leaks! I recommend getting one for any long trip or rally. We take ours everywhere and always brings lots of attention when we set up our camper so quickly.